Wyndham Grand Regency Doha Hotel Qatar Jobs Careers 2023 | Commis I Jobs Vacancy In Doha Qatar

Job Summary

The EAM will provide leadership for all the day to day operation of the hotel in respect to standards, revenues and cost control with the aim of achieving optimum financial returns for the company/owners, whilst ensuring highest levels of associate and guest satisfaction.

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

Management Requirements

• Knows the business and keeps abreast of competition, present and future trends, new products, practices and systems, and legislation impacting the hotel industry. Consults direct reports on operations needs and opportunities. Identifies and communicates potential new revenue opportunities to hotel department heads influencing the development of plans to tap those opportunities.
• Manages multiple departments to continually drive total hotel revenue, maximise profitability, and improve team members and guest engagement while supporting Wyndham Green initiatives and Wyndham’s expansion by developing Talent Pipeline
• Actively participate in the community involvement projects and initiatives together with the hotel’s management team
• Ensure that the operational departments work effectively as one team to provide a seamless service across the operation.  Institute a clear communication strategy within the hotel and supporting teams to ensure effective sharing and updating of information throughout the property, including a structured and active meetings and briefings process. Seeking opportunities to encourage teamwork in order to share resources and best practice between departments
• To ensure that standards of service are maintained across the entire operation, through the use of the LRA, Standards and Procedures and a commitment to both on and off job training
• To work closely with all HOD’s to ensure the Hotel is in full compliance with licensing regulations, Health and Safety policies, Food Hygiene regulations and other local policy and procedures. Ensuring health, safety, hygiene and other relevant legislative obligations are fulfilled; ensuring the safety and wellbeing of the hotel, guests and associates
• To work with the HOD, General Manager, DOSM and PR/Advertising Agencies to develop new business opportunities and to continually work on improving existing operations to ensure they exceed both our guests and owners expectations

General Requirements

• Work closely with the Sales team to assist in closing Group/Event business through participation in Site Inspections, manipulating pricing and offering to fit budgets presented by the Sales/Catering teams.
• Take an active role in the preparation of the Marketing Plan, Operation Plan and related Action Plans.
• Conducting frequent and thorough inspections of the hotel operations to ensure service excellence is consistently maintained
• Deputising generally in the absence of the General Manager when required
• Together with the HOD’s, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times – and harnessing WynReview data is a tool to measure success
• Establish positive contacts within the hotel and Wyndham’s internal organization to ensure best use of company’s skills, services and professional knowledge. Identify opportunities for resources and facilities to be shared between the properties and implement best practice.
• Work closely with all HOD’s and the Chief Engineer to ensure the Hotel is in full compliance with licencing regulations, Health and Safety, Food Hygiene regulations and other Wyndham policy and procedures

Education & Experience

• Experience in a hotel is preferred.
• College course work in related field helpful.
• High school diploma or equivalent required.
• Must be proficient in company-approved word processing, spreadsheet, various web based applications and PowerPoint applications.

Physical Requirements

• 30 – 40 hours per week.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.