WOQOD Qatar Jobs Careers 2023 | Call Centre Executive Jobs Vacancy In Doha Qatar
WOQOD Qatar Jobs Careers 2023 WOQOD Jobs in Qatar. Portal is available for govt jobs 2023 in Qatar. www.woqod.com Job Vacancy Website Qatar Job Careers 2023
Qatar Jobs Careesrs Aspirants who are Looking for WOQOD Qatar Jobs 2023 can check here Jobs in Qatar. Qatar WOQOD jobs portal currently published a job notification to hire Call Centre Executive. All details of Qatar Jobs Careers 2023 available on official WOQOD Qatar Careers website and below in this post. don’t miss this chance Apply now.
WOQOD Qatar Jobs Careers 2023 | Jobs In Doha, Qatar Apply For Call Centre Executive Jobs Vacancy
Join the WOQOD Qatar team. Are yoy a dynamic and result-oriented individual with a passion for Call Centre Executive? A new Qatar Jobs notification has been published for the job. If you have a Bachelor’s degree and relevant experience in Siebel administration, to aap iske patr. They can apply for the WOQOD Qatar Jobs Careers 2023. WOQOD Qatar Jobs Salary will be expected QAR 3,991.00 per month.
To Co-ordinate and manage the customers calls and emails to ensure efficient customer communication to all business segments; analyze customer requests, inquiries and complaints relating to all WOQOD and subsidiaries service as per customer Services standards and guidelines to achieve high customer satisfaction.
Requirements
3. KEY ACCOUNTABILITIES
Call Centre Services
• Receiving calls from customers requesting information, logging complaints, reporting problems, following up on applications they have made etc. and ensure that each call is handled effectively, with due care and attention.
Feedback and Advice
• Handle various customers’ requests according to the procedure and develop better understanding of customers’ changing needs and frequent requests and advice the management on updating the processes/ systems accordingly to ensure continuous and enhance customer satisfaction.
Continuous Improvement
• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices considering ‘internal practices and policies, to improve the business processes, reduce the cost and increase productivity.
Policies, Systems, Processes & Procedures
• Adhere to Implement departmental policies, systems and procedure so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
Customer Requests Management
• Prepare timely and accurate departmental customer requests, complaints and suggestions to be shared with the concerned departments whenever required
Related Assignments
• Perform other related duties or assignments as directed.
4. COMMUNICATIONS& WORKING RELATIONSHIPS
Internal:
• All Departments
• Technical Support team
External:
• Customers
• Suppliers and vendors when required
5. BOUNDARIES & DECISION MAKING AUTHORITY
• Key decisions having significant impact on the Call Centre department are referred to the Call Center Officer for approval before implementation
• The jobholder exercises operational authority as per the level established by the WOQOD board and stipulated in the authority matrix.
6. QUALIFICATIONS, EXPERIENCE & SKILLS
Minimum Qualifications:
• Diploma in Business Administration or any related field.
Minimum Experience:
• 2-3 years’ experience in any related field preferably in a similar industry.
