Veo USA Jobs Careers 2023 – Apply For Customer Support Specialist Jobs In Miami, FL

Veo is the world’s most exciting AI powered sports camera company. Our innovative and fully automatic camera solution enables sports teams to record their matches and training sessions without the need for a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels – a privilege that used to be only for the few. More than 16,000 clubs and schools in 80+ countries use Veo, and more than 20,000 matches are uploaded every week.

But that’s not the cool part about us.

The cool part about us is our people. The strength of our brand, and our purpose and vision, have enabled us to attract some of the smartest minds in the world. They are the reason, we are able to create a great product and do it whilst enjoying ourselves.

Growing as fast as we do in Veo also means that every day is different and exciting, both in the front line and in the back office.

There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Success team. At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer. We help them with any issues they have and proactively engage them to do the best possible recordings.

Responsibilities

• Respond to customer requests in a clear and comprehensive manner, because good communication is key to winning customers over. We operate via emails and phone today.
• Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction. We believe in setting ourselves ambitious goals when it comes to delivering good-quality customer support.
• Work closely with product/engineering/hardware teams to resolve the different kinds of user issues with the camera and/or the platform. Bug reporting is an integral part of our customer support process.
• Communicate relevant feedback from customers to our product and development teams using the right channels.
• Provide feedback for optimising the processes that we currently work with.

Preferred qualifications: You will be a key person influencing the satisfaction and success of our customers, and we therefore expect the following qualifications:

• Experience in customer-facing roles.
• Experience with tech support and/or product support.
• Excellent written and verbal communication skills.
• It is an advantage if you can speak at least one of the following languages in addition to English: German, French, Spanish.
• Passionate about helping people and making them succeed.
• Soluion-oriented mindset and a structured approach to work.
• Familiarity with customer service tools is an advantage.
• You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change and self-learning
• Interest in sports is a plus.
• Home-based in Miami.

Benefits

• Office is located in Wynwood, we’re flexible about working from home (however, this is not a fully remote position)
• Salary range 50 – 55K yearly, depending on the experience
• Lunch covered
• $300 in health insurance monthly
• 3 weeks vacation
• Latest tech gear: Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered

What can you expect when you are welcomed onboard? You get to work with our super cool Customer Success team spread across 2 streams: Customer Support & Retention, and 2 locations: Copenhagen and Miami.

You will be a part of the Customer Support team in Miami. You will be a part of our accelerating growth journey in a modern scale up company with a revolutionary product that is impacting so many sporting careers and lives.

We are a bunch of highly diverse, open-minded, high-spirited and fun-loving individuals driven by a common goal to contribute to innovation in the sports industry.

We enjoy a laid-back atmosphere in the office, where our kitchen is always well-stocked (courtesy: our super awesome Office Manager), and performance-driven culture is at its core.

This is primarily an on-site job that will require you to be at our cool new office space, with the flexibility to work remotely if required and deemed necessary.

Though most of us have an interest in sports, you do not have to be a sports fanatic to fit in. In contrast, the author of this job ad had to google the off-side rule. We unite our efforts to create a great workplace fuelled by our love of technology, desire to make a mark, and positive energy across our civilization.

Be a part of our accelerating growth journey in a modern scale-up company with a revolutionary product. We are diverse, open-minded, and have a laid-back atmosphere, but with a performance-driven culture at its core.

Have we piqued your interest? Great. Interviews are conducted continuously, so please apply with LinkedIn or your resume as soon as possible.