AAA Northeast USA Jobs Careers, a renowned organization, is currently hiring for the position of Customer Support Representative at their Providence, Rhode Island. This is an exciting opportunity for candidates with a degree qualification and relevant experience to join a prestigious organization and contribute to their investment analytics team. Upcoming USA Govt Jobs.
Rhode Island Government Jobs in AAA Northeast is currently seeking a highly skilled and motivated Customer Support Representative to join our dynamic team. As the Customer Support Representative, This is an excellent opportunity for a skilled AAA Northeast professional to take their career to the next level and make a significant impact
Candidates who meet the required eligibility for the Customer Support Representative position can apply through the AAA Northeast Jobs page link provided in the below section. You can also visit our website 20govtvacancy.com to check for upcoming Customer Support Representative jobs in AAA Northeast and other opportunities in Careers Rhode Island.
AAA Northeast USA Jobs Careers 2023 Apply for Customer Support Representative Vacancy in Providence Rhode Island
AAA Northeast Jobs Careers, a renowned organization, is currently hiring for the position of Customer Support Representative. This is a fantastic opportunity for candidates with relevant experience to join our dynamic team and contribute to the success of our organization. Candidate will get after selection great Salary $14.80 per hour approximately.
AAA Northeast USA Jobs Careers Information Table
| Company Name: AAA Northeast USA | |
| Job Title: | Customer Support Representative |
| Apply Mode | Online |
| Salary | $14.80 per hour |
| Location | Providence, Rhode Island Jobs |
| Job Type | Jobs In USA (United State Of America) |
AAA Northeast USA Jobs Careers Description/Overview
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Eligible applicants must live within a commutable distance to Providence, RI to be considered for work from home opportunities. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements.
Receives incoming customer service calls on behalf of contracted automobile companies. Processes requests and gatherers required information in order top provide timely service. Answers caller questions and provides detailed information on vehicle related products, services and functions, provides Five Diamond customer service to ensure customer retention, brand loyalty, and customer satisfaction.
Responsibilities: Takes road service calls while dealing with member’s emotional state (e.g., calming down an angry member, providing reassurance to an anxious member, etc.). Gathers information regarding road service calls including: verification of membership number, name, telephone number, e-mail, vehicle description and location, nature of vehicular problem. Utilizes department/program software to ensure we capture accurate information, prioritize calls for safety issues, and research membership status. Takes required action to help member determine exact location of disabled vehicle or meeting place. (i.e., asking probing questions and referring to maps or other materials.) Adheres to department standards for after call work, talk time, and staffed time. (45%)Provides information to members on road service policies and procedures. (35%) Determines appropriate course of action for each call received, consulting with a supervisor for members with special circumstances; attempts to accommodate members in “borderline” situations, including membership verification and new member’s applications. (20%) Qualifications: Education/Licenses/Certifications:
High School diploma or GED required, or 4 years of experience in lieu of degreeExperience: 1 year Customer Service experience required 1 year Call Center experience preferredSkills & Abilities: Ability to address various high volume and challenging situations. Ability to listen to, understand, and communicate with others by telephone, in written form, or electronically. Ability to read maps and utilize navigation resources. Ability to convince others to buy goods/services or to otherwise change their minds or actions. Encourage and build mutual trust, respect, and cooperation with others and maintain them. Ability to apply general rules to specific problems to produce answers that make sense. Ability to operate a computer with relevant software applications. Ability to maintain confidentiality. Ability to operate a computer with relevant software applications.AAA Northeast is driven by the diverse talents, skills, passions and expertise of our team. We’re continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. |
