KBC Technologies Group Qatar Jobs Careers 2023 | Senior Aruba Consultant Jobs Vacancy In Doha Qatar

• Establish the network environment by designing system configurations, directing system installation, defining, documenting and enforcing system standard.

• Do the configuration of LAN, WAN and wireless equipment.

• Prepare NIP and NRFU and final project document

• VMWare and security knowledge

• Successfully resolve complex technical issues involving (hardware and software) for internal or external businesses.

• Respond to service, product, technical, and customer- relations questions on subjects such as configuration and repair issues, based on customer entitlement.

• Proactively assist internal, or external businesses and end-users in avoiding or reducing the problem occurrence.

• Act as a project lead providing on-site support to team activities and facilitates information validation and team decision-making process.

• Document new issue resolution techniques and add these to the knowledge base.

• Partners with the Project Managers to provide, SOW, HLD, LLD, and project documentation.

• Partners with the Project Managers to sign off projects at the planned time.

• Participate in 24×7 Rota to provide the second level support for contracted customers.

• Create and maintain effective customer relationships to ensure customer satisfaction.

• Responsible for providing technical support in the delivery of technology solutions to meet customers’ business needs.

• Prioritizing and managing many open cases at one time and following diagrams and written instructions to repair a fault or set up a system, and to update the Service Manager cases on time.

• To respond within agreed time limits following customer contract and to work continuously on a task until completion by applying a hardware replacement, software confi