REIMAGINE TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
Role Title: Site Reliability Engineer/Customer Success Engineer
- Direct Report: Head of Customer Success
- Area: Customer Success
- Location: Onsite in Dubai
The Opportunity
- We are seeking an enthusiastic, passionate professional for a site reliability / production support (SRE) position with established experience in onpremis container orchestration tooling (OpenShift, Rancher Kubernetes Engine), and cloud (e.g., AWS, Azure, GCP) services, SRE practices such as build/release management, secure SDLC/DevSecOps practices such as automating processes in CI/CD pipeline, site reliability and general automation. Your skills are broad – implementing cloud solutions for application architectures, scripting, database, and other data services and ensuring reliability – and you easily transition between those handling multiple projects and priorities.
Responsibilities:
- Partner with the Engineering and Security teams to create, implement and apply SRE principles, processes, and controls.
- Ensure appropriate security practices are communicated and implemented within their application security programs. Support adherence and awareness of these practices.
- Work with the teams to on-board the security tools/technologies.
- Build & support Site Reliability function & participate in building tools to monitor and report system KPIs.
- Deliver tasks based on project objectives; technically support projects through to completion.
- Provides emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed.
- Plan and execute configuration change operations both at the application and the infrastructure level.
- Work with teams to bring continuous improvement to SRE processes and tools.
- Contribute to the hiring process in review questionnaires or being part of the interview team to qualify SRE candidates.
- Improves documentation all around, either in application documentation, or in runbooks, explaining the why, not stopping with the what.
Requirements:
- 5+ years of experience in DevOps, SRE domain.
- Experience in developing or administering the security of cloud environments AWS, Azure, GCP, etc.
- Practical knowledge of DevOps toolbox: Configuration Management (Ansible, Terraform etc),
- Containers (Docker, Kubernetes), Continuous Integration & Continuous Delivery (CI/CD) (Jenkins, Github CI, CircleCI), Databases (MongoDB, SQL).
- Experience in supporting Linux in production environments, working with Unix firewalls, access controls and disk encryption.
- Experience working with industry standards or programs such as SOC2, ISO 27001, PCI is a plus.
- Practical knowledge of several security practices in SDLC and supporting IT security tools, access control, application security, network security, security architecture and security strategy.
- Good working knowledge of Java, Python, JavaScript.
- Must be located in Dubai
8 Aspects of our Culture:
- Values are what we value
- High performance
- Freedom & responsibility
- Context, not control
- Highly aligned, loosely coupled
- Continuous Feedback
- Pay Top of Market
- Promotions & Development
- Learn more about Life at Incode!
Benefits & Perks:
- Meaningful Equity
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Wellness Program
- International Travel Opportunities
- Additional benefit package according to location (401k, medical insurance, etc.)
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
Applicant Data Privacy:
We will only use your personal information in connection with Incode’s application, recruitment, and hiring processes.
