EATON UAE Jobs Careers 2023: Apply for Customer Experience Center Manager Vacancy in Dubai UAE

The Manager of the Customer Experience Center (CEC) is responsible for the setting strategy and effective operation of the Dubai-based CEC. He/She will develop programs, events, demonstrations, digital and physical marketing tools and training courses to drive organic growth, demand generation, education and thought leadership for Eaton and key stakeholders.

Reporting to the strategy and Marketing Director, interacting closely with commercial directors, country sales teams, marketing organizations in ME, EMEA and Globally, as well as Finance and business support teams for effective operations of the center.
He/She will deal externally with prospects/Customers, consultants, End-users, regulators, governmental bodies as well as third-party universities and associations to maximize the impact of Eaton’s investments in the Dubai Experience center.

Key responsibilities:

Develop the strategy for Eaton customer experience center (CEC) in middle East & oversee the execution to maximize the short & long-term benefits to Eaton stakeholders.
Collaborate with key stakeholders to align actions related of experience center and gain buy-in and Support for programs/direction (regional leadership team, commercial Director and sales managers, marketing teams)
Manage projects for CEC evolution, upgrade and/or expansion, collaborate with product management and prescription teams to integrate new products, solutions, software and services.. specify and develop demonstration for them. Including planning, coordination, investment approval and project management.
Plan and Lead technical tours daily, including the demonstration of energized electrical equipment, tailored for a range of customers from students to C-Level executives and internal training events.
Responsible for creating and delivering high value, world class experiences forboth internal and external visitors to Eaton CEC
Create Technical demonstrations, Trainong content and video content in the form of script writing and on-screen production explaining complex electrical applications and key value proposition.
Collaborate with other Eaton CECs engineers and oversees centers to create unique demo designs and share best practice
Work with CEC coordinator to manage CEC operations and logistics, to insure outmost effective, efficient and safe utilization of assets and resources, Support facility operations and ensure safety of visitors
Responsible for overall process development and management and site leadership of the experience center, operations and safety procedures and supporting efficiency through common work processes, work documentation and collaboration
Partner with local universities and trade associations as appropriate and create partnerships that build value for the broader industry and Eaton, including a pipeline of courses and interns.
work on maximizing Training sales revenue, through training services sales operations.
Are you?

Qualifications
Requirements:

Education level required: B.Sc. Electrical , electronic engineering (MBA and PMP is a plus)
Years and Area of Experience: 10 – 15 years in the same field (Product Management & Electrical Engineering)
Technical Knowledge/Experience: Deep Domain Expertise and Broad knowledge of electrical equipment (Eaton equipment preferred), power systems knowledge, equipment/system design, strong hands-on troubleshooting, problem solving skills, strong project management , presentation skills and computer skills
Preferable Knowledge: Fair Understanding about IEC Standards and regional technical specifications and requirements for power management, control, critical power and/or safety application.
Soft Skills: Enthusiastic, creative, multi-tasking and self motivated, comfortable on camera and in person presenting technical material to all audiences. Excellent communication & presentation skills. Commercial skills is a Plus.
Then we want to hear about you!

What Eaton offers:

Contract in fast growing global company
Challenging projects in dynamic collaborative team
Great promotional opportunities – We encourage internal promotion, whenever possible
Learning & Development – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
(Candidate selected for the vacancy will be subject of a background screening)

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What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Marketing

Region: Europe, Middle East, Africa
Organization: ES EMEA Sales and Marketing Core

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time