MILLENNIUM CENTRAL DOWNTOWN UAE Jobs Careers 2024: Apply for Telephone Operator Vacancy in Dubai UAE

• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Logs all wake-up call requests and performs wake-up call services. Wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board or PBX switchboard operations.
• Provides paging services for hotel guests and employees.
• Handle guest complaint calls, routing to the duty manager or to the proper department
• Knows what action to take when an emergency call is required.
• Assists in reporting telephone equipment or service complaints and problems.
• Following telephone etiquette.
• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
• Must be polite and courteous while answering the phone.
• Open and close telephone functionality on the hotel front office software.
• Keep records of calls placed and received by all departments and recording the call charges.

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Application Question(s):

• Are you ready to join immediately?

Experience:

• Telephone Operating: 2 years (Preferred)