Fitch Ratings Ltd UAE Jobs Careers 2023: Apply for Account Manager Vacancy in Dubai UAE

As Account manager you will be part of the MENAT sales team, responsible for driving sales efforts for Fitch Solutions across your region including Turkey, Jordan and other counties in North Africa.

What We Offer:

An opportunity to manage a portfolio of clients using a suite of products and services including:

Research
Ratings data services
Fundamental Data
Fitch Solutions, Country Risk and Industry Research (former BMI Research)
A target based sales role with base salary plus commission.
Travel across your sales region

We’ll Count on You To:

Develop existing relationships to increase account penetration and product usage.
Be responsible for the total client experience, from client on-boarding and quarterly/mid-year reviews, contract negotiations, commercial discussions to renewal.
Maintain a high level of business activity, including frequency of client/prospect meetings, new proposals and more
Build and foster internal relationships with Fitch Solutions Analysts, Marketing, Legal and Product teams.
Achieve non-sales KPIs.

What You Need to Have:

5 + years Account Management experience within the region
A proven track record of growing revenue streams, and achieving goals consistently year after year.
An ability to form clear strategic business plans for business development within your designated market.
Excellent communication skills, fluency in both written and verbal forms of English,
Maintain a high level of business activity, evidenced through tracking in our CRM, which includes frequency of client/prospect meetings, new proposals and other activities.

What Would Make You Stand Out:

We are seeking an articulate, personable and energetic self-starter.
Familiarity with rating agencies environment, and risk management requirements in strategic decision making, risk identification, risk quantification / quantitative modelling processes.
Turkish language skills will be beneficial
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Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Solutions provides data, research and analytics to support informed decisions. We help clients excel at managing their credit risk, offer deep insight into the debt investment market, and provide comprehensive intelligence about the macroeconomic environment.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites:

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Take and resolve requests over the telephone, face to face and via the ticketing system.

Respond to and resolve requests within the specified time frame as logged in the ticketing system.

Keep requests updated in system with progress on a daily basis including requests for escalation.

Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular emails / phone calls.

Interpret and reiterate company policies to users and technicians and enforce policy when appropriate.

Prepare written communications and documentation.

Undertake research, document results and present to colleagues and Managers.

Develop own technical knowledge to improve ability to resolve requests.

Work with co-workers to increase knowledge across the Global Service Desk team.

Work with other team members and small project groups to develop tools to improve the Global Service Desks efficiency and effectiveness.

Recommend new methods or improvements based on own research, knowledge and possibly testing.

Organise, implement and action project tasks as required within agreed timeframe.

Expert knowledge on the local office setup.

Enforces best practice in the office.

Develop relationships with key members of the business in the office, engages business stakeholders and reinforces role of site expert.

Co-ordinate Asset Management and stock taking tasks for the office.

Occasional Major Incident Management.

Supports Manager in recruitment.

Duties, not limited to:

Answer telephone calls directed to the Global Service Desk – logging and assigning to others if necessary, all calls received in the ticketing system, adhering to procedure.

Review and act upon requests logged in ticketing system, within specified timeframe.

Methodically troubleshoot issues, discussing with other technical support staff when required, to research and find solutions.

Support and maintain Audio Visual equipment on site and provide assistance for client meetings.

Support of Video Conference calls.

Maintain onsite Comms rooms, carry out patching and support network infrastructure under guidance of Network team and technical lead.

Build, image and deployment of desktop hardware.

Component fix, replacement and upgrades on desktop hardware.

Deployment of software.

Create and maintain accurate documentation for all user or technician processes.

Share technical knowledge with other Service Desk staff to facilitate call resolution.

Contact equipment vendors as required for request resolution.

Perform user desk moves when required.

Perform user training when required.

Liaise with local office technical point of contact at branch offices as required.

Liaise with 3rd Party providers in co-ordination of resolution/maintenance activities.

Assist in project deployments when required.

Skills and experience:

Positive can-do attitude with a mature and professional approach.

Excellent troubleshooting and diagnosis skills.

Excellent verbal communication and customer service skills. Must have the ability to listen carefully, express ideas clearly and converse comfortably with a stranger, particularly under pressurised situations either in person or on the telephone.

Proven, excellent written communication skills – to write professional emails, communicate a range of information to staff across all levels of seniority, create documentation and write up research and analyse data.

Enthusiasm for and genuine interest in IT and technical support.

Must also have excellent decision-making and problem-solving skills to manage multiple priorities.

Excellent team working skills, ability to communicate well with others and share ideas as well as knowledge for the benefit of the team.

Strong eye for detail and an ability to follow procedures and implement them with users.

Must also be patient and empathetic to the issues and concerns of others.

Strong planning and organisational skills to enable proactive management of calls.

Methodical approach with lateral thinking ability.

Ability to cope with demanding situations.

Willingness to be involved all aspects of IT