- Establishes, implements, and monitors application performance metrics
- Provides and issues the necessary reports and information regarding the health of operations for the designated business applications
- Provides leadership and directs supervision to team leaders, staff and one or more work groups that determine requirements, design, select, develop, implement, support, and monitor corporate-wide applications that support our program as well as the use of third-party products and services
- Has an extensive knowledge of current and emerging IT technologies and services and identifies those technologies and services that can best support DP in achieving its short- and long-term business goals cost effectively
- Management of quality assurance testing support activities for operational and project work
- Responsible for managing full lifecycle of ERP (Oracle and others) and CRM applications
- Assigns work activities and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and makes effective suggestions and recommendations
- Utilizes analysis skills and consults with Middle and Senior Management, and Project Managers to translate business requirements and processes into solutions by developing requirement specifications, use cases, scope, budget, schedule, architecting solutions and managing implementation teams
- Manages risk associated with proposed solutions and ongoing projects
- Interfaces with stakeholders to provide guidance and recommendations for risk mitigation relating to scope, budget, schedule, and people
- Takes ownership, sets direction, and manages all aspects of complex IT project from original concept through final implementation, including application development projects, infrastructure or mobilization projects, procurement projects or other projects
- Manages project delivery technical experts within the scope of the project
- Provides technical and analytical guidance to the project team; works with the project team to identify and find solutions for project issues, questions, and problems
- Develop and implement the data management, change management and data migration strategy. Manage IT software and support vendors.
- Applicable if role has direct or indirect reports – responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound.
- Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
- Perform other related duties as assigned
QUALIFICATIONS, EXPERIENCE AND SKILLS
- Bachelor’s degree in IT or equivalent
- Master’s degree is a plus
- 10-15 years of experience
- Experience in being functionally responsible for a team including people management, growth, performance evaluation and succeeding together mentality. Reported to, frequently worked with or accountable to senior management
- Experience in converting business processes and business requirements to process mappings, solution requirement specifications, use cases, solution architecture and test cases
- Experience in working in a client & project-oriented industry
- Experience in successfully leading a project from concept through to final implementation and managing a team of technical subject matter experts to deliver projects successfully
- Experience in daily interactions with non-technology-oriented stakeholders
- Experience in working with vendors and contractors and integrating their work into the overall project or solution plan, monitor their progress and assure quality of their deliverables
- Experience with various SDLC approaches
- Experience in managing senior management level stakeholder expectations. Including developing executive-level reports and presentations
- Strong relationship building skills, able to influence internal and external stakeholders
- Strong communication skills, verbal and written, including presentation skills
- Techniques to work effectively under pressure, meet deadlines, and adjust to changing priorities
- Builds strong customer relationships and delivering customer-centric solutions
- Developing people to meet both their career goals and the organization’s goals.
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